Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Keeping this in mind is the foundation of a healthy relationship with gambling.

Kaasino provides a set of tools that allow players to take control of their betting behaviour and play within limits that protect their financial and emotional wellbeing.

Key Principles to Follow

• Treat gambling as entertainment, not a source of income;
• Set a personal budget before you begin and stick to it;
• Only wager amounts you can afford to lose;
• Take regular breaks to maintain perspective;
• Use the deposit, loss, and session limits available in your account settings;
• Never chase losses by increasing your bets;
• Avoid gambling when under emotional stress or influence of alcohol;
• Keep track of time and money spent during each session;
• Review your gambling habits periodically to ensure they remain within healthy boundaries;
• Contact support or use self-exclusion options if you feel your play is becoming difficult to control.

Gambling addiction is a recognised condition that can affect anyone, regardless of experience or background. Being aware of the warning signs is an important step in protecting yourself and those around you.

The following indicators may suggest that gambling is becoming a problem:

• Spending more time or money on gambling than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Returning to gambling to recover money lost in previous sessions;
• Lying to family members, friends, or colleagues about gambling activity;
• Neglecting work, education, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling;
• Continuing to gamble despite negative consequences on finances or relationships;
• Gambling as a way to cope with stress, anxiety, or low mood;
• Failed repeated attempts to cut back or stop gambling;
• Preoccupation with gambling, including planning future sessions or reliving past ones.

Taking action early can prevent a gambling problem from escalating. Kaasino offers several tools and approaches to help players maintain control and seek support when needed.

The following recommendations can assist in managing and overcoming problematic gambling behaviour:

• Use the self-exclusion feature available in your Kaasino account to temporarily or permanently block access to the platform;
• Set deposit limits to cap the amount you can add to your account within a defined period;
• Apply loss limits to restrict how much you can lose during a session, day, or week;
• Enable session time reminders to stay aware of how long you have been playing;
• Use the reality check feature to receive periodic notifications during play;
• Reach out to a trusted friend or family member to discuss your concerns;
• Contact a professional counsellor or therapist who specialises in gambling addiction;
• Register with the national self-exclusion scheme, GamStop, to block access across multiple UK-licensed operators;
• Seek support from one of the free helplines or organisations listed in the resources section below;
• Take a voluntary cooling-off period, even if you do not yet feel the situation is severe.

A range of professional organisations in the United Kingdom provide free, confidential support to individuals affected by gambling addiction. These services are available to players and their families.

• GamCare – offers a national helpline, online chat, and face-to-face counselling for problem gamblers. Available at www.gamcare.org.uk;
• GamStop – a free national self-exclusion scheme that blocks access to all UK-licensed gambling sites. Register at www.gamstop.co.uk;
• BeGambleAware – provides information, guidance, and access to treatment services across the UK. Available at www.begambleaware.org;
• Gamblers Anonymous UK – a peer support network for individuals with gambling problems, offering group meetings across the country. Available at www.gamblersanonymous.org.uk;
• Gordon Moody – a residential treatment charity providing intensive therapy for those with severe gambling addiction. Available at www.gordonmoody.org.uk;
• National Gambling Helpline – a free telephone support line operated by GamCare, available on 0808 8020 133, 24 hours a day, 7 days a week.

Players in the United Kingdom who have concerns about their gambling activity can contact the Kaasino support team directly. The team can assist with activating account controls, applying self-exclusion, or directing players to appropriate external resources.

The following contact options are available:

• Live Chat – available directly on the Kaasino website for immediate assistance;
• Email – players can send a message to the support team for non-urgent queries;
• Help Centre – a dedicated section within the platform covering responsible gaming tools, account limits, and self-exclusion procedures.